FAQ

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As team captain, how do I register another team?

A team captain can be a member of only ONE team but may be the captain for multiple teams. To sign up another team, you must login to your dashboard. In the top right corner, there is a 'Create a New Team' button. By clicking this button, you will be directed to the registration page to captain another team. This will allow one captain to be the captain of multiple teams under the same username and password.

How do I start my own team?

Click the Join Today Button.  Enter your Group ID to sign up a team.

Each team will have a designated captain who will have regular access to a computer and the internet. To create a team, this person will need the names of all team members and e-mail addresses if available. Each team can have 1-10 team members.

How do I sync my Device/App with my Live Healthy dashboard?

Click on the myDevices/Apps tab and find your wearable device or app from the list provided.  Click on the “Add Device” button next to the device/app.  Follow the instructions on the following page to connect the device to your challenge myTracker.

Fitbit users- If you log into your device or app via Facebook, you will need to add a password to your account in order to properly sync with the Live Healthy website.  To do so, log in to your Fitbit account via the Fitbit website and nominate a password under your Settings.  After creating a password, you will be able to properly sync your Fitbit account with the Live Healthy website.

The above information also applies to any device or app that you sign in to via Facebook.  If the sync proccess allows you to sign in via Facebook, you will not need to create a password.  If it does not, you will need to create a password for the account as outlined in the paragraph above.

Please note:  You will need to log into your dashboard in order for the device data to connect to the myTracker page.  Please allow 24 – 48 hrs after you first sync your device for the data to load into the system.

 

How does a team member earn points?

Participants will earn 1 point for every activity logged as completed.

How many people can be on my team?

For the Amazing Challenge, participants can form teams of 1 - 10 members.  If you have more than 10 people that want to participate you will need to create more than one team.

How often does my device information sync?

Information from your device/app will sync each time you log into your dashboard. It is important to note, that you MUST log into your Live Healthy dashboard in order for the device information to be added to your challenge.  Please remember that the Live Healthy website is not pulling data directly from your device, but from the device website.  We suggest syncing your device with the device website often.

If you are unable to log into your dashboard everyday, please note that the maximum number of days in the past we can get device/app data for is 14 days prior.  If a person only logs into their dashboard once per month, he or she may not get credit for all of their device data if it is older than 14 days.

What Devices and Apps can I sync with my Live Healthy dashboard?

The following devices and apps are currently available to sync:

Runkeeper                                                                      

Fitbit

Jawbone UP

Moves App

Omron Fitness

Fitbug

Garmin Fit

Map My Fitness

Map My Run

Map My Walk

Map My Ride

Map My Hike

iHealth

Misfit

Movable

Strava

Withings

 

A participant may only sync one device/app to their Live Healthy account at a time.

What if I forgot my password?

Go to the homepage and click on the big orange Login button.  Then click on the "Forgot Your Password?" link.  Enter your email address and submit and your password will be resent to you.

What information will sync from my Device/App to the Live Healthy website?

The Live Healthy website will pull steps and activity minutes only from a device or app.  Calories burned and other information will not be transferred to the Live Healthy website or reccorded on the myTracker page.

If you edit your device information via the device website, those updates or changes will only be accounted for on the Live Healthy website depending on the timing of the update and how often the participant logs in to their Live Healthy dashboard.  If a participant logs in to their Live Healthy dashboard everyday, the updates that are made for data from the current day and one day prior will be accounted for.  If a person who logs in everyday updats their data from 3 days prior, Live Healthy will not receive that update. If a person updated their device data from 3 days ago and has not logged into their Live Healthy dashboard for a week, Live Healthy  will receive the updated data.

What is the role of the team captain?

At a minimum, team captains are responsible for registering their team, entering weekly data for team members without computer or internet access, and sharing Weekly Live Healthy e-mails with members of his/her team. More importantly, team captains play a key role in keeping the team members motivated and involved throughout the Challenge.

What will team members have to record?

Team members will keep track of the nutrition, physical activity, and stress activities they have completed.  They can log daily, weekly, or at anytime during the month. Team members can see what activities they will need to record by going to the myTracker tab on their dashboard.